Engagement

This client had implemented Siebel Call Center. They needed to integrate legacy Meta data into Siebel 2000. Visionaire consultants were brought in to develop and implement the integration strategy.

Outcome

Visionaire's consultants monitored and checked all application configuration and SVB added to the system making sure that the integration design was consistent across both areas. They developed UI layer changes for various applets and views as well as specific web applets to pass parameters to an ASP page for inventory and invoice inquiries. They carried out business and data layer changes modifying business components, standard extension tables, business Objects and Links. Using the Siebel Data Model, Visionaire developers wrote extensive SQL to extract specific data for Sales and Service to be integrated to JD Edwards while working as an integral part of our integration team. List Management and EIM were used to import data into Siebel. Visionaire determined all UI changes for Sales and Service, entity relationships and EIM mappings for conversion and integration for the Design phase.