CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

At its core, CRM has everything to do with customer satisfaction and nothing to do with technology, except insofar as technology furthers that end. Start with the premise of giving customers what they expect and more, and then figure out how technology helps do that. Technology is a means not an end.

VISIONAIRE CRM OFFERINGS

	Advisory Services for Customer Relationship Management.
	Implementation Services.
	Outsourcing services for certain parts of the Customer Relationship Management Process.

ADVISORY SERVICE
Areas	Services Offered
Sales force automation	Sales process reengineering, sales force compensation design.
Marketing automation	Marketing Plan and Budgeting process redesign.
Distribution	Logistics improvement
	Customer fulfillment process re-design
Customer Support	Post sale customer management process   design,   complaint management process etc.
IMPLEMENTATION SERVICES
Areas	Services Offered
Sales force automation	Account management Opportunity Management Pricing and configuration tools Sales incentive plans
Marketing automation	Customer Acquisition and Retention program Database marketing Campaign Management
Distribution	Order processing systems Billing systems Dispatching systems Collection
Customer Support	Complaints handling system Customer queries handling system Repair and returns handling systems Call Centers
OUTSOURCING SERVICES
Areas	Services Offered
Distribution	Billing Order processing
Customer Support	Operating call centers Web Centers